Oops Customs did it again!

by Money Doctor Tuesday 20 November, 2007

It wasn't bad enough that HM Revenue and Customs lost a computer disc containing the pension information of 15,000 Standard Life customers.

Oh no, this time they have decided to embarrass themselves properly by losing a disc with the confidential details of 25 million child benefit recipients!

25 million people -nearly a third of the entire UK population!

Revenue and Customs says it does not believe the records, which are names, addresses and bank accounts, have fallen into the wrong hands.

It's not surprising they don't believe that the disc has fallen into the wrong hands, but then they have no flaming clue what is going on right now!

However despite HMRC's "reassurance", experts say that children whose personal data has gone missing could be at risk of identity fraud for years to come, with some saying fraudsters could wait until children turn 18 before trying to apply for credit in their name.

The credit agency Experian said that children aged 15 to 17 whose names, addresses and dates of birth were among the lost data are at risk from determined fraudsters prepared to wait for lengthy periods before using the data.

Helen Lord of Experian said:

"The fraudsters will wait until they turn 18 and start applying for loans, credit cards, mobile phone contracts and other credit products in their names,"
"That could have a catastrophic effect on their ability to get on the housing ladder, rent a flat, obtain their first credit card, obtain a loan for their first car, even open a bank account."
Paul Gray the chairman of HMRC, has at least shown some honour and has resigned. He was allowed to do so because disks were transported in breach of rules governing data protection.

So what happened then?

This whole sorry episode happened like this:

  • 18 October - Junior official from HMRC in Washington, Tyne and Wear, sends two CDs containing password-protected records to audit office in London through courier TNT, neither recorded nor registered
  • 24 October - When package fails to arrive, second one is sent by registered post and arrives safely
  • 3 November - Senior managers are told first package has been lost
  • 10 November - Prime minister and other ministers are informed
  • 12 November - HMRC tell ministers CDs will probably be found 14 November - When HMRC searches fail, Metropolitan Police are called in
  • 15 November - Richard Thomas, Information Commissioner, says remedial action must be taken before public is informed
  • 20 November - HMRC Chairman Paul Gray resigns; Chancellor Alistair Darling makes announcement to House of Commons
  • 21 November - Prime Minister Gordon Brown apologises and orders security check
The Government tells us all the time to be careful about ID fraud and then they manage to lose most of the information we have stored with them!

Honestly, HMRC should change its name from Her Majesty's Revenue and Customs to Her Majesty's Right Cock Up!

If you are worried about the events of the last couple of days, HMRC has set up a Child Benefit Helpline you can call on: 0845 302 1444

Source:BBC News

Categories for this post: More Money Stuff

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Comments

janusz.jezowicz says:

Tuesday 20 November, 2007 / 15:11

Not again? Frown

Apparently the discs were being transported in a way that didn't conform with the Data Protection Act, which is why Paul Gray had to resign.

tech says:

Wednesday 21 November, 2007 / 10:11

How come when Govt does something wrong, it's never criminal? This should be a criminal offense.

Marto says:

Wednesday 21 November, 2007 / 12:11

It was actually 25million

http://news.bbc.co.uk/1/hi/uk_politics/7104945.stm

Bingo says:

Wednesday 21 November, 2007 / 12:11

Keep an eye on those bank accounts everyone!, hopefully the discs are beyond use.

Woouk says:

Wednesday 21 November, 2007 / 15:11

Looking at this from a data point of view there is no way that 25 million records would fit on 2 CD's

Jiimy says:

Wednesday 21 November, 2007 / 15:11

Actually, it will soon be (or now is) a criminal offense to lose unenecrypted, unsecured govt. data. It was posted on Slashdot a couple of days back, if you want to have a look for it.

derrick says:

Friday 23 November, 2007 / 07:11

I think they should go back to school: security for beginners lesson 101.

roy roberts says:

Friday 23 November, 2007 / 14:11

What a mess this country is in with this Labour government.They lose discs with confidential data on, they do not know how many immigrants are coming into the country each year,and they put our troops lives at risk due to cost cutting.Certain areas can not get vital drugs that could save peoples lives, hospitals are full of c difficile infection,and to top it all we are scared of going out at night. I rest my case!

Michael B says:

Friday 23 November, 2007 / 20:11

Labour or Conservative, no difference liars all, the civil service now were talking, a bunch of thieves if I ever met one, there is only one person who will look after you now and in the future and that is you, not the government there to busy being politically correct while handing data protected materials to every crook in the world, there to busy important foreign criminals and giving them our taxes, the police or should we call them the film crew because it seems to me the only people who get prosecuted is motorist caught on came rs by the most full proof most reliable piece of technology in the solar system the gatso camera, or so they would have us believe, customs and this latest farce just another example of incompetence, but unlike Northern rock which is a private business the government wont refund or guarantee any losses back to people who suffer from the discs disappearance because you wont be able to prove the crook didn't get the information from another source, dishonesty rules sad but true, I like 4million others believed the government years ago with pension advice our reward was to be left working years after we should have retired, Thieves and liars both parties.

tom granby says:

Friday 23 November, 2007 / 20:11

News Flash!!!
Darling has resigned.
He sent his resignation to the pime minister in the post.Unfortunatey the letter has been lost!!!
Vunerable exposed benefit baby.

yasmin says:

Friday 23 November, 2007 / 23:11

I work for a social security office & time & time again everyone is reminded no matter how long you have been there to be vigilant when dealing with people's private & confidential info. That you can only access data if you have a legitimate reason to do so.
It's disgusting that this item wasnt sent via "valuables" in a finance section or something like that & signed for.

As a mother myself I am appalled that my personal & family info is somewhere out there.

I've also read today on BBC news 24 that senior officials were involved in this & they're blaming a 23 yr old who would've had to have been given the access by a senior in order to download the discs. No-one is allowed to download anything without being given correct access authorised by a team leader or higher & given the go-ahead by them unless their date protection system is different.( yeah right).

Access to systems & peoples benefits a/cs are all liable to be checked randomly when someone accesses them.

There is no way this was done without a senior offical involvment........( unless the "juniors " are given access willy-nilly.)

JPM says:

Tuesday 27 November, 2007 / 18:11

It's not just customs. This also happened with the banks... see...

thebigretort.blogspot.com/.../...street-banks.html

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