Bank Penalty Charges test case starts

by Money Doctor Tuesday 15 January, 2008

The phoney war is finally over!

The Office of Fair Trading is taking on eight banks in court to settle the issue of whether current account penalty charges are fair.

The test case beginning tomorrow aims to resolve the uncertainty over bank penalty charges, which sparked a huge consumer rebellion last year; something that most of you will remember!

The consumer revolt over bank charges grew quickly last year, with millions of you sending complaint letters to your banks, local courts getting clogged with many of you demanding refunds, Tom Brennan heading up the battle against the banks and and some financial institutions saying their profits would be dented as a many of you reclaimed your fees.

It's fairly clear that billions of pounds are at stake over this matter. According to the OFT, the banks collectively receive up to £3.5billion in unauthorised overdraft fees each year...

...that's the equivalent of about £10 million a day!

Is it any wonder that they might be annoyed if they can't continue to make that kind of money through penalty charges?

The case is expected to last 8 to 10 days, with the judge's decision not likely until in April or May.

A couple of things that you have to bear in mind about the test case are that:

  • The banks will almost certainly appeal if the judge finds against them, and the OFT may well do the same if it loses.
  • The case could be taken to the House of Lords or even to Europe.
If the Office of Fair Trading (OFT) wins, billions of pounds' worth of charges for unauthorized overdrafts and bounced cheques could be refunded to us all.

However, before we all do a little dance of joy, we have to realize that it might also mean the end of free banking!

If the banks come out on top, millions of us will continue to be hit with excessive and unfair fees.

As we highlighted before, in April last year, NatWest decided to pay a record £35,987 to one customer, a Norfolk businessman, rather than face him in court, where it would have had to justify its fees.

But there have also been cases where county court judges have ruled in favour of the banks, which have confused the issue even further!

End of free banking?

It was agreed last year that decisions on all customer claims for refunds would be put on hold until the outcome of the case.

As a result, thousands of your claims are on hold with your bank, the financial ombudsman or the courts, while the law is clarified. However, campaigners have urged us to continue lodging our complaints with the banks.

The OFT has dismissed suggestions that current account holders could face charges averaging £300 a year if banks are forced to give up their controversial fees.

The British Bankers' Association has claimed that free banking could disappear if the courts ruled in the OFT's favour, warning that its members "could follow patterns abroad where banks charge for transactions such as ATM usage, direct debits and standing orders, in addition to an annual fee".

The banks say that they need some way of controlling customers who go into the red but also privately admit they should have treated customers going a few pounds overdrawn better, and also that they failed to see the consumer revolt coming. You bet they did!

Heads I win, tails you lose?

Fool.co.uk commented on the test case taking place, with David Kuo, Head of Personal Finance saying:

"The test case brought by the OFT against seven banks and one building society is supposed to bring an end to the disputes between customers and their banks over penal charges when current-account holders go overdrawn without authorisation.
"However, bank customers may not benefit nearly as much as they think if the OFT wins its arguments in court. Prior to the court case, disagreements over bank changes were handled by banks on a case-by-case basis. In most instances, refunds were offered in full if customers pressed their banks with the threat of legal action.
"However, a win by the OFT could result in banks refunding only the difference between charges set by the regulator and the fees in dispute. This is likely to see bank customers being offered lower levels of compensation.
"That however, may be preferable to a win by the banks because they will then be allowed to charge whatever they want if customers go overdrawn without prior agreement. "Fool.co.uk therefore urges bank customers to pay close attention to their finances. As far as banks are concerned, the outcome of the court case may be one of heads I win, tails you lose. But vigilant customers can take proactive steps to ensure that banks never win regardless of which side the coin falls."
So, the next few weeks could be very interesting as we wait to see what happens with penalty charges, and maybe, the future of British banking!

Source: © Fool.co.uk 2008

Categories for this post: Banking

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Comments

marts says:

Tuesday 15 January, 2008 / 16:01

Rafal

All claims are on hold until the court case is decided.

Rafal Stankiewicz says:

Tuesday 15 January, 2008 / 16:01

I need a help becouse i have been charge for penelty of my bank of £30 again.that was happened twice so far....Please give any advice how i can get my many back.many thanks

Kind Regards

Andy Speechley says:

Tuesday 15 January, 2008 / 16:01

So who is funding free banking at present? The poorest of the bank's customers. The ones who sail closest to the wind with regard to their personal and domestic circumstances. The forgetful. The elderly. The less numerate. The scatterbrains.
Who isn't paying for the current free banking?
The well to do. The comfortably off. The smart and the clever. The smug and self satisfied. The ones who keep their accounts tidy and obey the rules to the letter.
I just looked up a word that I think sums it up

un?con?scion?a?ble adjective
1. not guided by conscience; unscrupulous.

2. not in accordance with what is just or reasonable: unconscionable behavior.

3. excessive; extortionate: an unconscionable profit.


The poll tax did for Thatcher and it was nowhere near as unfair as this system. The economically weak paying for the strong. The penalties shame everyone in the banking industry.

Matthew says:

Tuesday 15 January, 2008 / 17:01

I just got a stroppy call from my bank telling me that I had to pay overv 200 quid immediately to bring me back within my overdraft limit! i said that was ridiculous as the max i could be over was 50 quid?? I will admit that i had taken my eye off the ball over XMas, and had bounced two standing orders, one for 12.77 to Currys and one for 17.00 to Thames water. What had happened? The Halifax (B***stards) had charged me 35 quid for bouncing each, then added a 29 quid penelty for an un authorised overdraft. When the standing orders were represented automatically they charged me again, and then a third time before they cancelled them! All in the space of two weeks and unknown to me kos I wasnt watching my account like a hawk?? The total? 238.00 for going over by less than thirty quid!!

Tara says:

Tuesday 15 January, 2008 / 17:01

Can I claim back any penalty charges with Abbey? Recently they have amounted to several hundred pounds !

Rick says:

Tuesday 15 January, 2008 / 17:01

These charges are illegal as this test case will prove. It amazes me just how long these banks have actually been breaking the law and i dare say they will get away with it scot free.

Another point is that even if they do reduce penalty charges that they will stop "free" banking. Let me tell you all. Banking is NOT FREE. The banks make millions from you current accounts through reinvesting and they in turn give youi a measly %age back. I think the least they can do for earning money sat in currents accounts is for them to give us "free" banking. Without our cash being paid in Monthly/weekly banks wouldn't exist!
WHy don't we all withdraw ALL our money in one go and lets see how banks react then!??!!!

charlie says:

Tuesday 15 January, 2008 / 17:01

if we win the case, will it be up to us to go back to the banks to claim our money back again? or will the banks contact us.

Paul Guest says:

Tuesday 15 January, 2008 / 18:01

When I complained to MBNA, I was told they could not tell how much charges I have paid over the years and it would cost me £5 for each monthly statement I wanted = £60 for each year of statements to be reproduced.
I have been fined many times over the years by nearly all of the credit card companies I have cards with.

gemma says:

Tuesday 15 January, 2008 / 18:01

If the bank payed me back my penalty charges I would no longer be in my overdraft !!!!

Ingrid says:

Tuesday 15 January, 2008 / 18:01

At the moment I have a dispute with Abbey. I normally don't use the Abbey account anymore for my daily life because Abbey is tooo expensive for me!

Unfortunately we made a mistake and let collect a small amount from our account(joined account) by direct debit. With this direct debit in November 2007 we received a penalty charge from Abbey in total of £ 100. This is unacceptable for us. We have the feeling that Abbey does theft in their way of working and debiting penalty charges.
We had overdrawn the account with £20.

The service of Abbey is minus zero, but the charges
are very high.
I wrote to the bank. I wait for the outcome.

kind regards
Ingrid

Phill says:

Tuesday 15 January, 2008 / 18:01

2 weeks ago I complained to Halifax regarding a similar situation to the one Matthew has written in about, no legal action was threatened and I got £180 pounds of the fees dropped (75%). I just went in to the bank and spoke with the Branch Manager.

Andrew says:

Tuesday 15 January, 2008 / 19:01

I agree that the fees are way too high but i don't agree they should be dropped. A fee of say £10 is acceptable. What i raised to Barclays was why do you let me go overdrawn if don't have any money in the account? I had an account i don;t use and therefore left it at £0.00. A transaction went through on it for less than £10 and they tried to charge me £30 for it. If the account has not money in it and no overdraft facilities then don't authorise the transaction. Simple really.

martin pringle says:

Tuesday 15 January, 2008 / 19:01

The problem is we mostly all have our salary paid directly into the bank, were a captured audience so to speak. We should all have the right to decide how we are paid e.g. a fair days pay for a fair days work. Only then would Banks sit up, take notice and be fair. Just another example of this crazy authoritarian countries, institutions dictating to the people they are allegedly working for.
Time for major change.

Pace says:

Tuesday 15 January, 2008 / 20:01

So yet again we will all have to pay for the people who cant manage their financial affairs. Why should I have to pay a fee for my bank account? I don't go overdrawn, I don't spend money I don't have, if I want something and don't have the cash, I save until I can afford it. Why are people being allowed to wipe out their debts or pay back just a small agreed percentage? If they didn't over spend in the first place they wouldn't be in debt! We all end up paying for the lazy and the greedy and it's not fair!

ann hall says:

Tuesday 15 January, 2008 / 21:01

MY DAUGHTER IS OWED NEARLY £2000 BY HSBC IN BANK CHARGES, HER CLAIM IS LOGGED WITH THEIR SOLICITORS AND BEEN GIVEN A COURT NUMBER. SHE IS A SINGLE MUM WITH TWO CHILDREN. BUT STILL HSBC ARE STILL WRITING TO HER WANTING THEIR MONEY AND THREATENING HER WITH THE USUAL THINGS. SURELY THIS IS WRONG AND THEY SHOULD NOT BE ALLOWED TO DO THIS?

Pace says:

Tuesday 15 January, 2008 / 21:01

What do you mean your daughter is OWED NEARLY £2000 BY HSBC? Was she overdrawn? Please don't write in capital letters (it's like shouting).

M D Bennett says:

Tuesday 15 January, 2008 / 22:01

It would be nice to see the Banks brought to book but as we know the Banks are owned by the wealthy investors, the Bank charges are paid by the poor, and the courts are controlled by the Rich lets face shelf stacker and labourers get £6 per hour and the legal people get upwards of £200 per hour so lets not get carried away by fantasy such as fairness, morality, honesty, and virtue, profit is what counts

steph says:

Tuesday 15 January, 2008 / 23:01

Hi have had nothing but trouble with Natwest, since october 2007 I have had over 1000pound in charges, some being 38pound charge for 5 pound s-o not going through I did ave some charges refunded which is not included in the above, I recently sent n letter to bank asking them to look into this an look into refunding some charges I got a letter back advising me aall charges will stand, due to the charges my credit rating has been affected as i have missed bills cause of charges leaving me with no money so I am finding it difficult to open new account.Is there anything anyone could recommend I do????

lynne says:

Tuesday 15 January, 2008 / 23:01

Pace you really should be more tolerant. Most people have to have their wages paid into a bank and have no choice in this. Not everyone can control their what happens in their lives. It is easy to get into debt through redundancy, a loss of a partner through death or through divorce. It is easy to become overdrawn when one has mouths to feed and the bank is not always understanding. This can be made much worse by the banks charging fees on top of fees. These charges are unfair and you know it. Do you work for a bank by any chance.

Richard Paige says:

Wednesday 16 January, 2008 / 00:01

I pay a monthly charge for my account as it is, so if the banks lose it will not change, so whats the problem?

pace says:

Wednesday 16 January, 2008 / 00:01

I'm not having a go at people who have suffered misfortune. I am not wealthy by any standards, I am self employed and I just manage my finances and don't buy things I can't afford and don't need. An awful lot of poeple get themselves in debt because they buy things they THINK they NEED like the latest giant TV, a new car or a big house with a big mortguage. There is nothing wrong with ambition but you have to WORK HARD if you want to buy so called nice things in life, not stick it on a credit card and worry about it later. I am nearly 36 and have never had a credit card, I am always geting junk mail offering me cards and I can see why people are tempted. But it says a lot about our society and the ever increasing pressure to expand and grow our economy, surley there must be a point where it has to peak? We must consider what we are doing to ourselves, our children and the enviroment in the manic race to BETTER our lifestyles we need to take a step back, slow down a bit and think about what REALY matters in life, you only get one go at it!

Simon says:

Wednesday 16 January, 2008 / 00:01

I dont understand why people cannot manage their finances. If people had to look after their own money rather than a bank, what would one do when the money ran out? One wouldnt steal the money from a neighbour. I am not sure that the level of charge is justified, but charging is certainly right. It's a penalty for borrowing someone else's money. I dont work for a financial institute of any kind and am the forgetful type, but as a result I make sure that I keep a closer eye on my finances. I know that various challenges happen to people in life and it can cause difficulty but if you have been finacially responsible in the past I have found that the banks and other institutions are actually VERY understanding. I just hope that the judge agrees that charges should remain but be capped at a sensible level.

Russell Williams says:

Wednesday 16 January, 2008 / 03:01

What a load of ald S**t this debate is, boil it down to what it actually is, big business screwing the silent majority. Finally, they have been caught in the act and as we all should know, the best form of defence is attack. Yes we SHOULD keep an eye on our expenditure, but the bank knows exactly what is happening every second of every minute of every day. They rely on us making mistakes and that is when they make their shareholders happiest. Hopefully this party is about to be shut down. I earn a fortune and the charges still hurt when I take my eye off the ball. I want the system where we pay for their services - that way, I wont use them and I'll be better off for it.. Incidentally, why in this instantaneous electronic age, does it take 4 working days of interest earning for my money to become mine? Thats the next battle I suspect.

Eric Collier says:

Wednesday 16 January, 2008 / 09:01

Why are people using an unarranged overdraft in the first place? Get your finances in order! If you are strugging making payments of bills etc, TALK to your bank, maybe ARRANGE an overdraft so you don't ge charged. I was once charged for going overdrawn, never again, I monitor my finances now. maybe a few other people should do the same. Goodbye free banking! Thanks a lot.

Omuhle says:

Wednesday 16 January, 2008 / 12:01

Is this about people with bad debts trying to avoid paying for spending when they didn't have money or is it about unfair charging by the banks? Alot of comments seem to blame people for going overdrawin in the first place but these are comments from the well-off. The least paid people are at the mercy of the banks and this is the case at hand - are the bank charges commensurate with the levels people have gone overdrawn? Can we put a realistic costto the £3.5 billion banks are making? How much of that is cost or is it all pure profit? Does it cost them anything to reject payments presented wehn our accounts are overdrawn?
I have an overdraft of £1000 but forgot about a £49 credit card debit I'd set up and my bank duly rejected the debit when presented (by their very own credit division) and charged me £25 for this return. This £25 charge saw me go overdrawn and they chargged me £50 for this as well. So rather than a phone call or email ir messsage on my online banking page to let me know I need to pay £49 in my account, they charge me £75 and I still have to pay the £49. So let's talk of fairness, not shifting blame or avoiding paying our debts. let's ask who sets those fees, what do they represent in terms of costs incurred by banks. Should the charges be proportional to the amounts we've gone overdrawn? Why not just reject a payment presented on an overdawn account? If they want to charge us they should accept the payment as well, they can't have it both ways.

pete Cox says:

Wednesday 16 January, 2008 / 18:01

hi people on this debate about banking charges i admit that yes i have gone overdrawn on a few occasions who hasnt, but its the way that these charges are applied to the account, so that when we get wages paid in again instead of just owing a 10.00 bill we end up owing a 45.00 bill and so the cycle starts the following month, it would be great if we all could keep finances under control but it is difficult to do that,cost of living has risen way above the average earnings, anyway diont want to ramble on just thought would post a comment, good luck everyone !!!!!!!!!!!!

Jen says:

Wednesday 16 January, 2008 / 19:01

This is to Pace, Simon and everyone who seems to think people can all control their finances perfectly!

I do understand that the reason the banks charge us is because we don't manage our money properly and go overdrawn. Unfortunately however, most people have no idea HOW to manage their finances. It's not something that is taught in school - it should be - and unless you are naturally financially organised, you need to be taught how!

The entire way society is set up is for financial failure. We are not educated to manage our finances, but are bombarded daily with adverts for credit cards and loans. Unless financial institutions stop advertising their products and pushing them on us, and we all become educated and organised with our finances, I don't believe much will change!

Jen

Pace says:

Wednesday 16 January, 2008 / 20:01

It's not rocket science! check your accounts on line, you dont even need your own computer. You can set up on line banking from your branch and use the computer there. I think it is a poor excuse when people say they cant manage their finances, no one else is going to do it for you! it's like saying I want to lose wieght but I can't be bothered to stop eating burgers or I want to stop smoking but not today! The banks are a business not a charity, if you play by the rules and keep a check on things it is a mutualy benificial relationship.
And Russell Williams - I should look for another bank account if I were you, my business and personal banks give me interest and let me draw against the value of a cheque as soon as its is paid in.

Gavin says:

Wednesday 16 January, 2008 / 21:01

I`m quite happy to pay reasonable bank charges.I made a mistake on website and instead of £4.75 for a month i was charged £22.50 for a year.I only had 14.75 in the account, so i put the difference in the account from a different account which is the same bank within 10 mins of me making a mistake. I got a letter charging me £25. The thing that disappointed me was that the only reason i opened that account was to keep some money from a remortgage for our extension.We hadn`t used the account for months and never on a website.As it made me overdrawn and never used online, i wouldv`e expected the transaction to be rejected. Instead it seems they were rubbing their hands with glee thinking of all the fines they could collect.

Betsy says:

Wednesday 16 January, 2008 / 21:01

Everyone has personal circumstances that have lead to overspending at times! We have all been there unexpected bills that hit you in the face and I'm not talking about the huge TV or most up to date game console etc you get my drift. I am talking about events in life that put you in sudden financial hardship. Both myself and my husband have worked hard since leaving education. We budgeted carefully and put away money each month for any unexpected extra's that we may come across. We attended regular finacial reviews with our bank and I truly believed that we had a good relationship with our branch manager. I trusted the advice that we were given. We accepted an authorised overdraft to get us through a shortfall, little did I realise at this time that this would lead us into a spiral of debt and serious hardship. Over a period of years with the advice we were given we took out loans to repay the overdraft (the overdraft existed as the result of over charging) with the increase in fees to pay back the loans it esculated into more overdraft (more bank penalty charges) then bigger loans to pay back the ovedraft and existing loan redemption fees, a further remortgage and so on and so on. My point in all this - it has taken me 20 years to realise that banking is a business, they are out to make huge amounts of money from the everyday people they relate to as their "good customer" of course you are a good customer when you end up going hugely overdrawn each month because you have been advised or left at a point of very little return but to accept the offer of increase in borrowing that is offered to you. It is a short term fix but when you really can't see where the next meal is coming from despite working hard and crediting your account each month with a generous income. I agree that any business needs to have strategies in place to prevent overspending however I do believe that banks have for to long abused the trust that the customer places in them. To simpfly to all you Bank Managers out there who are defending your own actions spare a thought for all the loyal customers who have been lead into the trap of "overspending" as the result of over charging. Maybe the answer is for everyone to stick together and remove their money from the bank each month and take control over their on commitments. It is the course of action that I have chosen to take and I have never had so much money left over each month and do you know what? I get such a satisfaction each month that once again I am in control of what belongs to me. I wish everyone all the best with reclaiming their bank charges maybe it could come out of the commision that bank mangers have made from us the customer for far to long.

marie says:

Wednesday 16 January, 2008 / 23:01

why cant banks just issue us with a letter if we go over our overdrafts and give us up to 5 working days to pay it back. An accident so minor as mine (going £4 over my overdraft) should NOT equate in me having to pay £64 back to the halifax!!!!

pace says:

Thursday 17 January, 2008 / 01:01

My 3 golden rules -
1. Dont trust ANYONE when it comes to your money (that includes financial advisor's 'independent' or otherwise).
2. Allways keep a buffer of cash in reserve for emergencys, and don't be tempted to spend it.
3.If you cant afford it, DON'T BUY IT.

scott says:

Thursday 17 January, 2008 / 11:01

I believe the banks have the power to say no to overdrawing on our accounts and there computers are quite intelligent enough to refuse you to overdraw if there iss no money. It is quite hard goin overdrawn one month and trying to ride out the excessive charges so as not to be charged again the month after. All credit agencies have a dutie to help customers who may be in trouble and i believ the banks should show reasoning n thier actions. There charges can accumulate to a point where your are recieving charges because of charges this is a downward spiral and is not fair to the majority who live on the breadline and cannot afford the extra £30 for going £12 overdrawn. As i have just said the banks computers are quite capable of stopping you overdrawing and i believe they should do this and that as a responsible money lender this should be best practise!
I think that banking may not be free in future but i believe banks will try to gain customers by offering services which wont allow them to go overdrawn or get charged.

Steven says:

Thursday 17 January, 2008 / 17:01

If i go overdrawn my Halifax account will charge me £13 at 3 separate intervals during the day totalling £39 why they try a 2nd or 3rd time is beyond me if it aint there the 1st time it's a high probabilty it ain't gonna be there the 2nd or 3rd time. I only found this out since i received one due to a company trying to take a D/D 3days early and luckly i re-couped the money from this company as it was their error but when i did see it it made me feel sick that a bank had the power to take £39 of my hard earned money! Very very wrong. Never again would i allow the even the smallest chance for this to happen again so i went into the bank and got my self an overdraft of £100 which i never go into! This would then cover me incase anything like that happened again. I agree with Pace on the whole people should be more careful with their finances we all long to be independant and don't like people ordering us about etc but cry unfairness the min we have to pay for our actions! On the flip side of the coin there will alway be the less fortunate and it could happen to anyone who fall on hard time and money gets stretched to the limit that when charges are hard to bear but charges of £25 plus are excessive anyway my wife used to get charged alot when we first met and if she went overdrwan etc she would received up to 3 charges amonth totalling £90??? Very unfair i feel. Would people be more happy if the charges were a say £5 per failed D/D total etc i think they would and i still think banks would make huge profits because people would think i doesn't mater because it's on £5 and therefore incure more charges as a result. Poor people wouldn't be hit in the pocket as hard either. I feel banks will still have to continue to charge on failed d/d's etc because otherwise everyone could just go overdrawn for fun and pay no penalty and this can't be right because after all banks are a business!

colin says:

Thursday 17 January, 2008 / 21:01

it seems strange that if you have no money in your account to pay a 35 pound direct debit so technically their is no money in the account but they can take 35 pounds for the charge of a unpaid direct debit wouldn"t it be easier for the bank to just pay the direct debit of 35 pounds

Ryan says:

Friday 18 January, 2008 / 00:01

Free banking means exactly that... Cards, Standing Orders. Direct Debits, Money tranfers etc. Every European counter part charges for these services. If people go overdraw and do not watch their finances will be charge. The current 90% of people that keep there A/Cs in order will never pay for any banking. Banks procvide a free service and in return just keep your A/C in order. If your too stupid to keep the A/C in order then you will be charge. The question should not be that the bank has charge A/C fees of 600.00 pounds I would rather question why the person has generated these charges.

Mrs A says:

Monday 21 January, 2008 / 19:01

To anyone looking for copies of charges. £10 fee should be enough to cover the cost of the company getting this info. It's called a data access request. It can take up to 42 days (depending on the companies policy for this)

I agree with alot of the comments. Everyone one should pay for the use of the facilities, not just the ones who can least afford it. I already pay 10p for every direct debit and £25 per month for my over draft....so I'm not sure how banks can justify the charges.....my banking isn't free!!!!!

For those who want free banking.....tough luck! You use the same facility as me so start paying for it! (Or would you like me to make your mortgage payments for you too,....perhaps a nice cup of tea while we are at it!!!)

Good luck all who are claiming! Smile

Terri says:

Sunday 27 January, 2008 / 02:01

When my son started out life on his own he managed to get himself in some financial trouble purely because he went 10p overdrawn at one time and the bank jumped on the band wagon and charged him £90.00 in one month, he was not notified he had gone overdrawn for approximately 4 months and therefore was not aware of the problem. All his bills were paid by direct debit or standing order and he only spent what he thought he had in the bank he was quite meticulous regarding his money but because some idiot at the bank chose to put things through when it suited them instead of when the dd and sto's were set up my son ended up nearly £400.00 in debt and that idiot Pace with his holyier than though attitude is only seeing it from his point of view, he wants to regard himself extremely lucky that he has never experienced hardship. By the time the bank had finished with my son he claimed against them for their injustice towards him which seemed to continue to roller ball for what seemed like an eternity because no-one would listen to reason and the financial ombudsman managed to get nearly £3,000 back that they had tried to charge my son. So Pace work it out yourself you moron, this has nothing to do with fairness at all on your part does it. Go get a life then perhaps if you went overdrawn you just might understand where millions of people are coming from.

pace says:

Thursday 31 January, 2008 / 09:01

terri, I am no iddiot or moron. Your son may be an idiot for not being bothered to look after his affairs and you are probably a moron for not teaching him to do so. It is morons like you and your son that get into debt for no good reason and expect the rest of us to subsidize you. Hurling abuse at me just shows what type of person you are, maybe you should "go get a life" and leave the rest of us to get on with ours.

Lorraine says:

Wednesday 06 February, 2008 / 20:02

HSBC Charged me £75.00 because i went over drawn by £42 over a day period....Long story short....They put £50 back in my bank account! I played merry hell with them. They are not having my hard earned cash!....The bank even said that my account is kept in very good working order.......lol........Idiot's

Lou-Lou says:

Friday 07 March, 2008 / 22:03

Haven't been on site for a while due to crashed computer. Two things have happened to me in recent weeks. First I paid ten pounds to citi cards for statements over 6 months ago and they haven't sent them. I phoned to chase and they said they were sent rec. del and post office couldn't deliver but would re-send guess what they never arrived! Two I paid some money into my sons LLoyds account and he drew it out in Spain. Because of the strength of the euro hewent over drawn by 1.99.It took them 4 days to notify us and even though I paid money in the day I got the letter it cost him 45.00 pounds. Money for old rope eh!!

Soliste says:

Thursday 29 May, 2008 / 13:05

While our claims are put on hold (until the case is decided, for how long...only God knows) banks also must be commanded to put charging us on hold for going over the so-called agreed limit...(until the case is decided)
Anyone out there agrees with me...

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