I purchased a 'cash back'deal from an underhand thieving company called MOBS......I don't understand how these comnpanies are allowed to get away with it. MOBS went under but I'm pretty certain they are still around albeit under a different name!!!!

Simply3G = simply not paying me.  
I too purchased a phone with a cashback deal, and from Simply3G.  I have met all of their rules, but the 1st cheque was "lost in the post" and only after me chasing was "resent" and arrived in my handwritten prepaid envelope (it's a miricale?).  Again my 2nd cheque was "lost in the post", but after chasing it did arrive.  My 3rd & 4th ones have not materialised despite promises.  The company is seemingly on the verge of collapse and only communicating via email.  Lesson - the deal looked too good, and it was.  I have recently obtained a great deal via Virgin, who offered better terms in store than online.

I have taken an 18 months contract with Orange on the basis I was going to get £45 of that as cashback each month, subsequently the compnay has now gone bust and I am unable to downgrade my contract causing huge financial pressures. The company were called CSS mobiles, I am more than sure they will now be opeerating under another name.

I agreed to a 12 month cashback scheme with carphone warehouse and despite numerous e-mails and phone calls have not been able to find out how I claim. They do not reply to my complaints.  disgrace!!!!

I posted my bills as per cashback terms - no reply.
Chased by phone - they had obviously 'gone astray'.
I faxed them again on separate occasions and waited patiently for something to happen. Several weeks later cheque for £150 appeared..followed by another cheque for same amount about a week later. After a bit of assessing rights and wrongs of cashing 2nd cheque I did. Both cheques cleared no problem ! I saw the second payment as 'incovenience money' for originally getting the runaround. Never heard another peep about it. DELIGHTED to get one over on mobile company !

Simple solution...... go on pay as you go, I did, I am with 02, bonuses and benefits are vast, and the coverage is fantastic.You can pay with your credit/debit card,or voucher, and you keep control of your bills.Every 3 months you get 10% of your costs back.
This saves all the gimmicks of getting you to sign a contract, you deal direct with the provider, all you got to do is go to supermarket and buy a phone, for as litle as £12.

I have recently sent a recorded letter to the managing director of the e2 save group as cant get any joy elsewhere next step after he fails to resolve it by sending the money owed is small claims court. I sent the last claim off meeting all the conditions went away on holiday, came back, no cheque rang them, usual wait with music which still charges you on the bill, oh we didn't get it, after investigation the address had changed, rang again, more waits told the new address, explained that the 30day was up, no worries down load the duplicate bills from our webiste send them within 5 days . Tried to down load bills cant do as charge you for dulplicates, which arrive within 28 days!
rang agin told them this dont worry I will put a note on account send them to this address so did got text saying got would get a letter or or payment in 30 days that was 12th October so far nothing.
Rang in November told claim now in valid spoke to Kate as did last time, remondced her of note on my account  guess what no note sorry claim in valid. hence my contacting the managing director as lied to  and misled. See you in court E2 save .

i took out 2 deals on 12 month contracts with e2save. When the time came to claim cashback they said my contract was wrong and when i faxed and emailed the details of my contracts and cashback claims they did not process them until at least having spoken with them on numerous occassions. I could not get through to them on the phone number they supplied for 3/4 weeks, which was constantly engaged. I have lost out on 2 claims and i still have a further to claims left which i am not sure of receiving. They also changed their name to onestopshop without informing me and when you do get through i am given different information on how to claim. It's an absolute disgrace

I have a money back contract with car phone warehouse and have spent many an hour on the phone to them. I think they way they do the cash back is underhand. When I got the phone they said is tells me in the booklet what months I should claim back the money. It doesn't. When I receive the bill from them in the month that I need to claim, there is nothing in the bill that tells me this, and no obvious way to claim. When I spoke to them they said that I need to remember that I need to claim in February, May etc. Ridiculous! The least I would expect from such a large company is a note to be in with the relevant bill with an envelope for me to send back to claim. It seems very underhand and a way for the company to stop people claiming what is owed to them. Very disappointing from such a large company.

I am on 12 months contract with Mobile Rainbow. I am completing my contract by end of January 2008. I have submitted all cashback claims in accordance with the terms and conditions but no cashback was given. I was always responded by the customer services that your cash back will be paid within 15 working days.I don't think they are going to pay any money unless I take a legal action against them.

have been with O2 through dial a phone 18 months all i have to do to claim cash back is send my bill .have done on each occaision and have a text message within 2 days of my letter arriving and within a week I have my money I am very impressed even though I did say i wouldnt do cashback again I would with these.not one problem in 18 months thanks....

Carephone Warehouse have introduced 'automatic cashback' so in their words 'you don't have to worry, we will just send you a cheque in the relevant month, you don't have to claim', this is of course another scam as my first cheque is now 60 days late and when I queried this in the shop today their own staff are unaware the scheme exists and i was told the cheque was lost in the post. One of their staff yold me they made 30 million from the cash-back scam in 2006-07 so they are unlikely to stop now.

I had the same problem a few years ago with E2save. I was meant to get a brand new Xbox after 30 days 6 months later and numerous calls etc still nothing so i involved trading standards with in a week they had sent me a cheque for the price of the xbox. If you get no joy out of them direct don't hesitate to involve trading standards they poo there pants at the mere thought of them good luck

I and my wife purchased two contracts with PHONE BOX DIRECT with £35p/m and we would each get full cash back in 5 installment but within first 4 months before we could claim our 1st cash back company went in administration and got a letter that company doesn't have the fund to pay the clients for cash back I talked to T-MOBILE about it and they confirmed the truth and agreed to give me £5 p/m discount on line rental so we each lost £360 in total £720 with this cash back rip off deals.

I would never again deal with e2save (carphone warehouse) Promised cashback deal great I thought. LOL how wrong, I got the wrong phone and still 13 months later have never recieved a penny, i cancelled the contract after the year never heard anything from them. never used the phone as they never conected it !!!!!!1 Beware if you deal with them!!!!!!!!

Like everyone else, I have been a victim of the crooked mobile phone industry. My particular bunch of crooks called themselves Choose3 and operated by disguising themselves as Hutchison 3G, even using their logo. They simply ignore all communication by phone, email or post. They do of course not refund anything. I believe they constantly change their name, including some of those mentioned in other comments. Ofcom proved as useless as Otelo and trading standards. The so called regulators are obviously overwhelmed and outwitted by the crooks and quite incapable of any protection to consumers. The 3G Network is as bent as their agents and couldn't care less about their customers' losses. After about a year trying to get some justice, I reluctantly paid the £129 I had witheld from their rental for a service I didn't receive. I expect they think they are clever, but they are actually stupid. I have recommended dozens of people to not touch 3G or their agents with a bargepole, and I know most have gone to other networks. Not that they will be much better off there judging by the comments on this site. It seems the whole mobile phone industry is corrupt from top to bottom. I will never ever sign a contract with any of them and will only use PAYG because I occasionally have to use a mobile. This industry is a disgrace to the UK and makes the Mafia look like amateurs.

i 2 have been coned by phone box direct
I THINK WE SHOUD ALL  OPEN UP A CORNER SHOP AND WEB SITE PROMICING FREE CASH BACK DEALS AND THEN DO A LIGAL RUNNER AFTER THE MOBILE COMPEYS HAVE PAID US THE COMISION--AS IT SEEMS AL THE THATS WHAT THE BASTYD ARE DOING TO US

I had a contract for £30 a month with Phoneboxdirect. Didnt get my first payment, then they went bust! DOH.
Did get some help from vodaphone though, they have reduced my contract to £15 a month but still giving me the 500 anytime minutes and 250 texts a month. Not Quite as good, but better than nothing. Get in touch with your network provider if you are having problems too!

i had a £45 contract from orange via onestopphoneshop.com, they promised a 3 free month line rental deal which meant £135 cashback on the 4th 8th & 12th month, sent the bills to onestop phone shop on exact months. As soon as i chased them for my money guess what they said they hadnt received them. They should bring out a scheme like they have done with unfair credit card charges so these dodgy mobile phone dealers should payout!!!!

I took a cash back contract with 3 in 2005 and it's the worst nightmare I've ever gone through. Phones4u tricked me and added another line to my name without my knowledge or my signature.

I tried canceling but they kept saying "you cannot cancel because you are still within your contract period". Every single month I would call and say I only took one line out and they were persistent that I took two when I only have paperwork for one. anyways I didn't receive any payouts for either line and it's 2008 but when I got to the end of the contracts I made ample sure I left 3.

May I just say never go with 3 mobile. Their staff treat you no respect no matter how placid you are. And also you will speak to someone who doesn't speak english 100% of the time.

Since I've moved over to T-Mobile i speak to an english speaking person 100%. They pay you back instantly and no worries.

I was a victim of dodgy cashback manoeuvring at e2save.com (part of the Carphone Warehouse, or Chavphone Bewarehouse as it is known round here).  E2save sold me the phone with a cashback deal attached, for an account to be administered by Chavphone Bewarehouse - although this was not pointed out at point of sale.

The first payment was supposed to be made to after receiving a copy of the Month 6 bill.  I was to receive the bill from Chavphone Bewarehouse and send it to e2save for the cashback.  

They tried to tell me I was no longer eligible for the cashback.  I threatened them with legal action due to breaking terms of contract and they paid up.

After 12 months, I was waiting for the final bill from CPW, but it didn't arrive.  I hassled and hassled and hassled and in the end had to threaten not to pay the bill before they sent me the Month 12 bill, about 2 months late.

I sent this straightaway to e2save for the cashback, which they refused due to the bill being received outside of the 30 day window.  I explained several times to them that the bill was sent as soon as it was received, and the tardiness was due to CPW delaying sending the bill in the first place.  

They weren't interested and failed to pay up.  Furious, I considered court action, but here's the question:  who to sue?  Both CPW and e2save had cleverly come up with a blame free plan to avoid the cashback.  There is nothing in the contract to say that CPW had to send a bill within a certain time frame and e2save were within their terms not to accept a bill after 30 days of the issue date.  This despite them being different parts of the same company.

Needless to say, I will NEVER use either Chavphone Bewarehouse or e2save again and enjoy turning other mobile users away from them to more credible network providers.

To date, I have lost them close to £6000 of business.

Very satisfying.

All for a measly £60 cashback.

They will lose in the end.

You all have my sympathy but please learn the lesson - if it looks too good to be true, then it probably is.
If you are on a tight budget then use a PAYG phone which will manage the cash for you.

Both me and my partner got a cashback deal through phonbox and no we havent got our cashbacks either. they have supposedly gone bust but not before i submitted my first claim which i did not receive. The name of the main company is mobile media systems and according to both 3 and trading standards this company is still active. i sent a letter to mobile media systems recorded delivery and it was refused. so be very aware do not purchase a phone / contract through anyone attached to mobile media systems.

I have repeatedly taken cash back deals with Phones 4 U and have never had any problems getting the cash.  One thing I'd recommend though, always send your claim form by special delivery, costs a couple of quid but, if like me each claim is worth £90, it's well worth it.

DO NOT HAVE ANY DEALINGS WITH MOBILEOUTLET THEY HAVE LEFT THEIR ABODE  FROM SHIPLEY AND  DEALING NOW  FROM SOME WARE HOSE IN LEEDS WITH THE OLD ADDRESS , THEY FIND LAME EXCUSES FOR NOT SENDING CASH BACK AND HAVE VERY RUDE CUSTOMER SERVICE, NEVER BUY FROM THEM

Can't agree more with you Rajesh.  After complying with the terms Mobileoutlet set out I have been promised for 4 months that payments will be paid within 10 days.  Yeh and pigs will fly have set them a deadline to sort this and then I plan to go to Orange, Citizens Advice and a lawyer if ness.  Will let you know how I get on.

I previously did a cashback scheme with Dialaphone and had no problems.  Not all companies are ;like this.

I too got ripped off with 2 phones 1 was Phonebox direct the other cool new mobiles both the same company posted off cash back forms with bills got nothing, posted next lot off two months later, nothing again, when queried told first cash back would be sent that week but nothing then a letter turned up saying forms were filled out wrong so would get nothing back, i sent 10 emails threatening court procedings. found out they had gone bust owing me £840.00, i phoned vodafone they reduced my line rental on one phone and increased my minutes on the other for the remainder of my contracts so beware of cash backs

when on 3g cashback offer 12 month contract,cashback offer from a franchise called whisper communication,met all their requirements with bills etc,got first 50 pound cashback,second one had to contact 3g they had to sort it out because they would not answer phone,third cashback did not recieve they even lost recorded delivery.phoned 3g they were not interested because my contract was up,they are quick enough to take your money bloody cashback offers they stink.

I am not surprised to read different types of complaint about contract phones.  But what i am disappointed about is that customers have no right or anyone to turn to when things like this happened.
I had an experienced of being ripped off by 3G mobile company 2 years ago and this put me off any contract with any of these companies, Don't play with your bank account with them.Most of these people are rogues. 3G mobile company took out £71.95 from my account instead of £17.95 the actual agreed amount. they now and sent me one fake bill telling me I made diifernt calls to some strange numbers and that was why.
Why do people have to go through this hardship with these mobile companies? Its not fair. Something has to be done to stop this act, this will create too much trouble in addition to the troubles around us here.

I am not surprised to read different types of complaint about contract phones.  But what i am disappointed about is that customers have no right or anyone to turn to when things like this happened.
I had an experienced of being ripped off by 3G mobile company 2 years ago and this put me off any contract with any of these companies, Don't play with your bank account with them.Most of these people are rogues. 3G mobile company took out £71.95 from my account instead of £17.95 the actual agreed amount. they now and sent me one fake bill telling me I made diifernt calls to some strange numbers and that was why.
Why do people have to go through this hardship with these mobile companies? Its not fair. Something has to be done to stop this act, this will create too much trouble in addition to the troubles around us here.

I took out a casback deal on Orange with a company called Mobile Madness, about 5 years ago. They offered two phones, one with free line rental. When they started messing me about with my cashback I contacted Orange but they were not interested, they refused to offer any help, wouldn't even contact the company on my behalf.

I refused to let myself be conned so I paid 6 months line rental for each phone then cancelled the direct debit. Orange eventually cut both phones three months Later. They threatened me with debt collectors, court action and phoned me regularly to ask when I was planning on settling the account.

I made a complaint to Oftel stating that I thought it was time mobile phone companies took responsibility for the methods used to sell their phones because in a way they give these people credibility. A few weeks later, I got an apologetic letter from a manager at Orange who offered to cancel the amount owing on my account.

In the past 5 years I have been taking advantage of these deals for me and my family and have probably saved over a two thousand pounds.
Before entering into one of these agreements you have to be aware of two things.

Firstly the way these companies make money is by depending on peole forgetting to claim their cash back and from the comission they are paid they can pay the people that don't forget and hopefully make a tidy profit on top. That model appears to work very well for the big companies like E2Save ( carphonewarehouse ). So when you enter into one of these agreements you must follow the terms and conditions to the letter and only buy from a big company, and keep your fingers crossed that enough other customers default so your clian can be paid.

Secondly if a company is offering terms that are "too good to be true" they are probably running to "close to the wind" in terms of profit and loss and that company will probably fail.

I did loose out on my last contract with "Phone Box Direct" where I became too "greedy" in the contract I choose, half suspecting that the company was being a bit to optimistic. This was all my fault but also a Bet/Risk I was prepared to loose. Luckily Vodaphone halved my contract cost which help me a great deal.

The other thing is if you would normally pay £30 month for a contract and either you forget to claim or the company goes bust, you have not actually lost anything. And if they pay, which in my experience 90% will, its a bonus.

So do not enter into a contract you can not afford. If it goes wrong you are not burnt and if it goes right you can afford an extra week abroad in the summer

I've been ripped of by simply3G (see note at the bottom). They are not paying anyone cash back. I complained to my network provider 3 network ( www.three.co.uk ) but they were not interested. '3' kept saying my contract with 3 and simply3g is separate and the later being none of their concern. They would also not let me cancel the remainder of the contract. I'm set to lose £430

Cash back scams have been going for a while. Ofcom have been blind and stupid. They have issued a voluntary standard for companies to follow. How dumb can you get. The government should give ofcom a kick in the back side. Ofcom have failed to protect the consumer.



SIMPLY 3G sent the following emial to its customers:


Dear Customer,

We would like to first of all thank you for your custom and apologise for the poor service and delay in processing your cashback claims which you are experiencing.

You are entitled to know why these delays have occurred and this is why we are writing to you. We have been trading for more than 3 ? years now and we prided ourselves on good customer service and excellent offers. The models we built our business on were sustainable and worked for thousands of our customers and we have paid out several million pounds in claims. Earlier this year we recognised the cashback model was no longer sustainable and chose to withdraw from heavy competition and no longer offer heavy cashback deals, which in turn made us uncompetitive affecting our source of revenues.
We believed we were acting responsibly in the current climate so that we could focus on delivering quality service and good offers that would be sustainable for the years ahead. Whilst this was a positive move for us we did not anticipate the high levels of redemptions at a time when we were pulling away from cashbacks. We have been focusing on new revenue streams and lower margins so that we can honour our commitment to our customers. In addition to this we have already made significant savings and cuts across our operation including making 80% of our staff redundant and closing one of our offices. This is why we are no longer able to operate a telephone service, but we do have and will continue to operate our email and online enquiry service.

We have been in discussions with Trading Standards informing them of our situation and will keep our discussions open and transparent with them.

During this time we ask for your patience and understanding as our sole objective is to pay you as soon as we can. If you insist on immediate payment our only option will be to place the company into administration and cease trading. If you allow us the time to find solutions to the issues we are currently faced with, this will allow us to focus on getting your claims processed and paid as soon as possible. We do understand and respect your frustrations at this time for which we sincerely apologise.

Our primary focus in the coming months is to ensure we get our customers cashbacks paid as soon as possible. We are currently working on a solution which we hope to have in place within the next week and once this is confirmed we will communicate this to you.

Kind regards,

Simply3G

Agree completely with comments (esp. Mark) need to be really carefull when entering cashback deals.  Was burnt with the MobileOutlet, followed terms and conditions to the letter but told breached 30 day deadline for 3rd claim (was during the postal strike!) but have had joy with e2save?  Bit worried by all negative comments for e2save.  My experience with them is so far so good!

HELPFULL ADVICE: id just like to say if you take out a contract with a company and the company goes bust you no-longer have to honour the contract in the same way they dont have to. so, when you take out the contract you get a mobile phone (worth beetwen £100-£500?!) let say its a cashback deal. so you pay for the first 3 months @ £35pm for example thats £105 alltogether. then the company goes bust. so you dont need to pay them anymore, nor will you get your cashback, but you are entiteled to keep the handset that could be worth say £500 (nokia n95) as when you took out the contract it was free or whatever you paid for it. you legally own the handset, all you are paying for is the service. with regards to the service you do not have to continue paying for the free minutes (line rental) as your contract stating you do is null and void. so its a great oppertunity to get out of the whole thing with a brand new phone that could work out very cheap. if for example dial-a-fone went under whilst you had a contract with them, you do not continue to have to pay your line rental to them and 02 may ask you to pay them but you dont have to. you do not have a contract with 02 and the contract with dail-a-fone is null. this is helpfull to know if you take out a contract and the company goes bust shortly after. just a bit of ammo for you newbies!! ps I HATE MOBILE PHONE COMPANYS!! aswell as INSURENCE COMPANYS!! TESCOS!! BANKS!! it is my belief that they are all theifs that get away with it by using fancy words.

regards: someone who knows to much for their own good!

I took out a Cashback deal with Cool New Mobile on Vodafone contract. My first claim was accepted and sent for processing 2 months after I sent the dispatch note and my 4th bill. This was never received and I subsequently found out the company went bust! Lost £420

hello all!! i too have been conned by a company called CSS Mobiles who were supposed to pay me cash in advance but have not done so for the last 8 months!!! i have been paying T-Mobile from myself but have now stopped. i am trying to see if i can claim my £820 back though it does not look likely. and T-mobile have put debt collectors to claim £140 from me. i am very upset as i dont seem to have any rights or protection. THIS CANNOT BE RIGHT!!!

I'm almost through my 2nd 'cashback' deal and I it's been a 50/50 experience. My first contract with Dial-a-phone was great, i had 2 months from date of bill to claim and i received everything that I was owed. In hindsight i should have stuck with dial-a-phone but I got sucked in by a tempting deal from 'buymobilephones.net' who i can only describe as a bunch of charlatans. Their rules of claiming weren't very handy to the consumer, only allowing 14 days for receipt of ALL the bills, not just the month of claim. All i managed to claim was the first payment but after that they told me that bills were received to late so i forfeited the right to claim all my cashback, which is not mentioned in any of their literature supplied. BEWARE of buymobilephones.net or whatever they are trading as these days!!

Do not use one mobile village. A complete con and it costs money to phone them and chase your claim. They keep saying it will be dealt with but never is. Orange should not collaborate with these companies and I blame them and will not use orange again when contract finished.

In all this discussion about the network company '3' & cashback deals
(particularly Brian, who, like me, made the deal with 'Choose 3')no-one has suggested that Hutchison 3 are fraudulently demanding money from people who have stopped their payments. Once they realised that the cashback money was not forthcoming, the obvious thing to do was to stop throwing money away. (And as many have discovered, sellers were sometimes lying about coverage - doesn't that render the contract void anyway?)Surely, the contract was made with the retailer who did the deal over the phone?
The arrangement to pay a monthly sum to the network provider is not a contract with them - the payment of that money to '3' is part of your contract with the dodgy little business who phoned you (eg Choose 3 / themobs.com or others such as Simply3)
I've not just lost £270 & have a court judgement for that sum against 'Choose 3'(now bust or reincarnated with another name probably)
I've also expended a lot of time & expense on the matter & suffered the stress of 'Hutchison 3' threatening me with 3 debt collectors over two years. They should not be allowed to get away with it; the regulatory bodies, government & courts are a waste of time. I'd suggest anyone who passes any phone shops regularly hands out leaflets criticising '3'. Once the truth comes out, it will hit them in the pockets. Just let me get some money out of them before they too go bust!

Helene, posting on 28 December : presumably your problem with themobs was a while back?
The court bailiffs went to their Station Rd, Guiseley, Leeds address to try to seize goods to pay me but found them gone. You don't happen to have a new address for them?

We got two phone contracts from 3 (the mobs), but never got a penny from either of the cashback schemes, we are owed over £600.00 in total. Also we have just had a bill for £26.00 from 3 for a mobile contract we had over 4 years ago.They say we never paid the final bill, but it was direct debit. They refuse to send a copy of the last bill, but send a debt letter every month. Avoid this company at all costs, they are a rip off.

first phones ltd. 17 fleece road rochdale!
Where are they?
they arranged my t-mobile contract and agreed to pay full 12 months line rental and now i cant get hold of them when they owe me £202. Ive sent recorded post and emailed and telephoned but no luck. according to companies house they are still in business but i cant get hold of them! i want my money back and i wont settle till i do. The company were suppose to be muslim brothers but i feel they have cheated me and that is against our religion!

I took up 2 cash back contract from clickmobile with 3G network, the company went bust last year, called 3G and they said they didn't have anything to do with the cash back, and the mobile compnay owe me £700.00. I still have to pay the monthly line rental of £70.00 per month to 3G for the 2 contracts, 3G won't let me cancel the line rental contract even though the mobile phone company has gone bust.

Still waiting for 2nd and 3rd cashback from MOBILE RAINBOW ....... have been since july 2007 despite phone calls and e mails always told it will come in 10 days. I advise anyone never to deal with this company.

Took a deal with buymobilephone.net they have been fab, all money arrived when promised.

Bought a phone through carphone warehouse on dolphin 35.  Due to get half price line rental, but after six phonecalls still waiting for my first cheque.  Even when they do pay up, I have been told that it is Orange not them who give the first 35, so I have to pursue a separate claim.  This is utter rubbish.  Thye must rely on people not having the time or inclination to follow things up, and make loads of money out of our pockets!

I have been doing these cashback deals for years and always got all of my money back until this year when I used DIRECT PHONE SHOP.  I should have known by the call centre being in India but I was over confident.  

I signed up to 2 contracts at £35 a month each so that is  £840 I am expecting to lose.  I am almost at the end of the contract and have not received a penny.

They have confirmed to me that I did everything right but they are having 'system problems'. Small Claims court for me and then i will never touch these deals again....

Hi!
I took two cash back contract with mobile connextion, I did not recieved any cash back as promised and the compamy went bust.I have contacted Orange to end the contract and give them one month notice, but they refuse,and continue to send bills that was mounting up. I have been advised to request evidence that i have agreed and  i am bind by Orange terms and conditons,they failed to provide this.that give me the right to end the contract any time. As to be legaly bind by a contract this 4 elements are required.1.An offer 2.Acceptence 3.Concideration 4.Intention to create legal relation. in the absence of this ,I am not legaly bind as I did not sign or agree to Orange terms and condition, there is no evidence of it.I also said in the letter, that I do not want to recieve any more bills or abusive, phone calls or textmessages as I will put a civil Action for harasement under the harrasement Act 1997 and also claim compensetion for psycholigical distress and
needless anxiety that they have caused.
That was my way out, hope it will help someoneelse.
Nadia

Hi
I was cheated by Ikohi Telecom Ltd who only give two weeks to claim back the cashback. Even though the cashback paperwork was sent to them, they claimed I had not sent the cashback voucher when I definetly did and claimed that I did not meet the criteria for the cashback.
They have stolen 540 pounds of my money. There should be a law that puts away robbers like this.
They are just modern day highway men/women.

Be aware from Simply 3G Simply they are a bunch of thieves stealing people's Money!!!!!!!!!!

victim of phoneboxdirect and 3.  very disappointed with attitude of 3.  they told BBC Watchdog they we helping victims.  they are exploiting the situation.  i explained my son who has a £35  pm contract was a student.  Asked them to reduce tariff or cancel contract.  they said no.  offered £150 credit if we extended contract for 6 months and in effect paid them another £210!!!  Not so generous when he can't afford the remaining 6 months on the contract.  Have stopped using phone, refusing to pay them and planning to make as much noise as possible - they are a faceless organisation hiding behind offshore centres, but I'll find a way through!!!

hi i brought 4 contracts from mobileconections aka dial a amobile which got bankrupted last year. I have not paid a single penny because mobile connection only paid me for only 2 months. as the company has been bankrupt i cant claim my cash back so i cant afford ma bills. the mobile network people have send me debt letters for £845 which i cant afford please could you tel me wat can i do

Thankz

Three mobile network

I bought my phone from simply 3G who refused to pay me cashback.

I reported it to Three who did not care less. They stated it was my problem and the contract with the dealer was separate to their 12 month contract.
I mentioned the volountry code stated above but they had no coments on it.

How can ofcom be so stupid to think that the mobile operators will follow a volountry code.

Bank regulators would not let off banks with rip of bank charges. To be realistic how often does one pay bank charges. Yet these mobile operators are ripping customers off by £35 a month or £420 a year but ofcom are sleeping. They do not deserve to be called regulators. They should be renamed 'sleepers', it suites them.

Same old story.  Bombarded with emails and phone calls after 90 days got first cashback assured just a glitch.  Sent of 2nd claim in December, texted to say that received it, to date still no money.  Been to Trading Standards who advised to write giving them 14 days and if no cheque received to go back to them.  Never had this problem with Dial a Phone.  Carphone Warehouse Group CEO not interested - send him an email which was returned basically saying nothing to do with him.  He's the groups Chief Executive Officer if its got nothing to do with him what chance have you got of getting your money back - if he doesn't care then why would his staff - Avoid these people at all costs unless you have nothing better to do than to wait in a queue to speak to someone or want to spend hours sending emails with no reponse.  e2save do not have a postal address on their system at all nor any details of Chairman, CEO etc BEWARE

Brought aphone from e2save  PART OFF CARPHONE WAREHOUSE last year in january 2007 got most off my cashbacks till this year sent it in the post like normal recorded received a text message stateinhit is in the process in january  still up to this day NO CASHBACK tryed calling them their number has changed and you cant get through to them costing me more then the cashback THIS COMPANY IS A RIP OFF STAY AWAY

Hi was sucked into a phone chequeback scheme by cool new mobile which is connected to e2save connected to carphone warehouse and have been handed on a plate to O2.  In the past few weeks new mobile they have slowly disappeared customer service no is not recognized.  Carphone warehouse gave me an email adrss chris@uktelecomgroup.co.uk who started off pleasant and is now ignoring me after trying to make out they would look into my problem and were having technical difficulties. Who and where have I scanned my bills 2?  O2 are taking a high amount off me for 18 months and will not let me change to a more suitable deal until I have paid for 9 months.  Should this be allowed.  Now I feel like a fool. extremely stressed after spending ours on telephone going round in circles looking for a stone to put my foot on.  will not give carphone warehouse a green light to anyone or any company sneaks

Took out a chequeback contract with Express Mobiles in Titchfield Hampshire, complied with all the chequeback procedures, first cheque took numerous calls to receive.  Sent the 2nd chequeback request on time as per terms and conditions, company no longer available by phone, contact via e-mail through their website.  Sent numerous e-mails, some threatening to take further action, still no response.  Finally contacted Orange today, will send me forms to fill out, orange will contact Managers at Express mobiles on my behalf.  

Like Laura 'Friday 16 May, 2008 / 11:05' says, I too have been given Chris' email at Uk Telecom Group, I thought I was with new Mobile on an O2 contract. O2 inform me that it is Vanilla Mobile via Carphone Warehouse. Carphone warehouse tell me it is e2save, who informed me it was UK Telecom group. I have spoken with Ofcom and Trading Standards, TS have informed me to write to UK Telecom giving 14 days notice to rectify the situation or court proceedings will commence. O2 have offered to lower my tariff by half, I started in Oct 2007! This might help ofset my losses. Tried to get something for nothing, will stick to my own services at www.rawpower.biz in future. I will let you know what happens.

My dealer not only ignored me but would make brief comments to my trading standards officer has now cunningly disappeared/cleared out without a word.  I thought I was with New Mobile on an O2 contract and now have no idea what my rights are or what to do. O2 connected to carphone warehouse connected to e2save connected to new mobile you made me sick

I joined 3 as a contract customer in 2003, had numerous probs with sim and bills. Every month was on a new tariff, was getting chrged incorrectly. They were unable to replace my sim with the same number and issued a new number and said "We are new company and don't have facilites to re-issue the same number even on a contract" then for a few months they charge me for 2 accounts, when they are the ones who issued me a new number. After all this I got fed up and wrote a big letter and demanded to  be releaved of my contract. They let me go and let me keep my handset. They did this in writing and I demanded a final bill and a letter to confirm closure of accout, with nothing outstanding.  Last week I was in the loft and I came across my old bills. I decided to shred all old bills as it had been some time since 2003. Today I have received a letter from a debt collection company saying that I owe £155 to THREE. I was so shocked, I had to sit down for a bit. After closing the account, with nothing outstanding, nearly 5 years ago, I get this in the post. I have had not heard from from THREE in 5 years, no letter not nothing and today a letter from a debt collection company demanding money! I have spoken to THREE, they say there system has no information on it no more apart from to contact the debt collection company they have passed the account onto. Any one else had this?

Re: laura says:
Saturday 02 August, 2008 / 15:30
I have tried to contact UKtelecom Group to no avail. I have rung the bathgate Business centre and they say that UK Telecom Group no longer trade from those premises. They gave me a forwarding address:
Po box 9437 Lanark ML11 9ZJ
Which happens to be the same address on the original documentation for New Mobile, Have we gone full circle? Trading Standards tell me I have to write again saying that I want a reply in 7-10 days or I will start legal proceedings. Ha Ho here we go again.
Mike

i am 12 months in to an 18 month contract i ave recieved 1 cash back cheque in this time i phone i write and they just fob me off
i ave phoned orange they say never do cash deals because you can not get your money back FUNNY HOW THEY RECCOMED THEM THOU LOL
can not wait for this contract to end i ave bin with orange for 12 years
with other phones i will never deal with them again after this
so all i can do s keep phoning phones direct and hope oneday they will pay up lol lol

interesting article, it gives me a good insight.