I sincerely hope Northern Rock do turn around, as an existing customer coming out of a fixed rate in 18 months time and with 60% equity I would hope to stay with the company who have served me so well over the last ten years. My experience is that their customer service is second to none.

Great news- the media and internet journalists have been trying to 'hype' the market downwards for some time and also are somewhat responsible for the global 'panic' that has been created via the new electronic high speed communications that are being abused by these folk.

Also the doom laden statements from HBOS chief executive that are unproven and could be self fulfilling prophecies are a disgrace to the trust placed in him by the shareholders and mortgagees of his company.

One wonders what his motives s are in reality- he should be formally asked to resign!

Just called Northern Rock,and they say that they are not offering any new fixed rate mortgages.

The person I spoke to said that this information re-new mortgage deal is definately incorrect.

Confused???

In addition to my previous message,after looking at the Northern Rock website I think that the 5.89% may only be available to new customers.
This if correct, seems very unfair to loyal exisitng customers?

I cant agree more with Ann's comment,I am a loyal customer of Northern Rock. I am due to come out of my fixed term mort in October.
I am ext dissapointed if N.R. are offering 5.89% to new customers only, and they are advising me to jump ship to another lender !
Why? Why/ I need answers.

I think it is an absaloute disgrace that existing customers are to be left out in the cold when the new mortgage deals are made available, my costs to leave Northern Rock are horendous and add to that the costs to strike up a new deal and there is no point in me even considering a new lender.

Hmm, we had a credible source on this announcement.

We wil look into it and let you all know. Sorry for the confusion everyone!

Hmm - shame about the new deals only coming out now. But once again, Northern Rock have got it wrong, so it's their own fault - they are losing too many "good customers" and now need to "improve" and increase their quality customer base.

We have just come to the end of our 3 yr fix @ 4.89% and basically received a letter saying it's SVR or move lender. A great shame after 6 years with NR, especially as we have 75% equity in our property.

However we were lucky and in the nick of time, 2 months ago found a 5 yr fix with Abbey National @ 5.91% including all legal fees and valuation. Enrolment fee was only £995 - cheap by todays standards.
Our monthly payments have only gone up £60 which is manageable.
The Abbey was very efficient and unusually, the whole process was very quick and painfree.

I wish the best of luck to all those that are about to go through the same process that we have just done.

I am unfortunately an existing customer of NR, currently subject to there 7.59%. NR are a disgrace and why the government bailed them out with my tax money I will never understand. It sickens me to the bone the fact 'its my tax money which has allowed them to bump my rate up..NR/Government have bent me over twice! I'm currently attempting to remove someone from my mortgage but NR are refusing point blank(refused to acknowledge my affordability to taken agreement solely)there un financial response was they want 2 people to persecute rather than one. As soon as I read this article l I laughed out loud..NR launches what?.canal boat...This country is down,down,down the drain and yet the public sit by and do nothing..cowards!

We recently ended our three year fixed rate with NR and were told basically to 'naff off' that's after being with them for over ten years! Now they seem to be offereing a competitive mortgages, but only to new customers and guess what, to late for us we're fixed in another deal for three years that isn't that fantastic, cheers NR, for nothing!!

Northern rock morgage is coming to an end sept 08. No new deals are available to existing customers who pay there monthly morgage on time ,every time. Good luck with your new untried customers N/R. I hope they are what you require .NOT.

Glad everyone agrees that NR are acting in a really disgraceful way to existing customers.
I am sending in a letter of complaint, not that I expect that to get me anywhere.
My mortgage with them also ends in October and will cost me a large amount of money to change over.
They really need exposed for this,how dare they offer good deals to new customers.People should really think twice about moving to such a company.

Go for it Ann - insist that a senior manager receives it. I've got 2 existing complaints with NR and each time sum puppet from customer support responses. they have internal complaint procedures that they can even they cant abided by..even tho its 'INTERNAL' ... But don’t forget all its YOUR tax dollars keeping NR goin..and its are useless Labour government (Jock run England never thought I’d see the day) pulling the strings at NR...there the villains here...corrupt bank, run by a corrupt government in a corrupt country...roll on the revolution...!

I agree with most of the posters here. I moved from NR in June after receiving their 'go away' letter. At the time I wrote to Ron Sandler querying their strategy as it appeared obvious to me that all the low risk borrowers would move, leaving NR (ie. taxpayers) with just those borrowers who were unable to find other deals in the current markeplace (ie. those with poor credit scores and/or high LTV). How they failed to anticipate it is beyond me - had they been prepared to offer sensible deals to low risk / low LTV customers earlier, the quality of their mortgage book would not have declined and they would not now have to be chasing new customers at the expense of both taxpayers and non-nationalised banks. Its a debacle and I for one won't ever contemplate returning to them.

We are also one of the NR customers who are forced to move, who have been faithfull customers of NR for 5 years. To add insult to injury we have to pay a £250 discharge fee to Northern Rock on the redemption of our mortgage. I have made a formal complaint as we do not wish to redeem our mortgage but it is NR who have given us no option. However their response is basically tough it is in the T&C of the mortgage, I do not recall it mentioned anywhere that if you always pay your monthly mortage and are never in arrears we can force you to redeem at the end of the fixed rate!!! Has anyone else experienced this?

WE TO ARE ALSO A NR CUSTOMER WHO HAS BEEN FORCED TO MOVE MORTGAGE AND BEEN TOLD WE HAVE TO PAY A £250 REDEMPTION FEE I THINK ITS ABSOLUTLY DISGRACEFUL THAT YOU SHOULD BE PENALISED FOR REDEEMING YOUR MORTGAGE ESPECIALLY AS IT IS NOT BY CHOICE BUT BY THE ATTITUDE OF NR.

Can not agree enough with what has already been voiced so eloquently.
Can some "legal eagle" consider if there is any mileage in the thought, that as taxpayers,are we not somehow "shareholders" too. Can we not then complain, as shareholders about the shabby treatment we are receiving and the bare faced "mugging" (£250 Redemption Fee) of NR customers forced to remortgage elsewhere. I am so fed up being bullied!

i am 2 an nr customer and my mortgage deal runs out on sept 1st 08. been fixed 4 2 years and have 2 get a new deal also witch is forced on me. not only is it expensive to get any sourt of deal worth takeing .but when i got my mortgage with nr they offerd a £700 help with costs "great" but in the t/c they say if i dont stay with them for 3 and a half years i have to pay it back. now i have no choice but to leave coz new rates only for new customer so i have 2 pay £700 hwc £250 mortgage exit fee and whotever fees i get ripped of for my new mortgage . very pi$$£d of customer who is paying to keep nr going

Talk does nothing without action: A Petition to the Government may at least bring this whole sad mess to the forefront of Gordon Browns mindHaving paid over £3000 in application charges to join Norther Rock,and 18months later coming off fixed rate in September, their attitudeis "take variable rate or leave" - putting someone under such enormousfinancial pressure - as it means my repayments jump up by over £300 permonth is outrageous and should not be allowed - can Financial Instituteombudsman help - there will be  heartache/suicides over thissorry situation -maybe then Northern Rock will have such an awfulreputation no-one will want to join them- does anyone care? 

Hi, another unhappy customer of Northern Rock. After a lengthy conversation with customer service at Northern Rock they told me that even though i am a good customer and they do make a considerable amount of money from me as my mortgage is £750k with a deal which ends in Sept 08 the government side of their arm has decided in their wisdom to stab its loyal customers in the back, apparently! Its a great way of Northern Rock making a few extra pounds as it knows very well that allot of its customers will be unable to acquire a new mortgage down to the credit crunch as properties are being down valued and therefore those on 75% and above LTV deals will struggle to find a competitive deal well any deal below 7.49% in this market. Hence from a business side its a pretty good profit making scheme that NR have pulled.

I'm unfortunate that I'm one of those people as i have such a large mortgage I'm landed with one a few lenders on the market whom can provide me with a reasonable deal however i have to get further in dept with an extortionate arrangement fee. However NR have the best deal on the market for me 5.99% fixed for 2yrs, fee legal's free Val, £995 arrangement fee. its great, but they wont give it to me as I'm not a new customer.
But NR don't care, why should they its only business!! people are there to make money from. That's how the rich get richer and the poor get poorer. It should be the motto of this country. No compassion just Greed.

Anyhow i can moan at the state of affairs all day. What i would like to know is are we going to roll over again on this one. Personally I'm sick of this country walking all over us, it is very unfair and extremely unethical.

Is there anybody out there who will help to take this further and make a potential president in they way that business is run in this country.
NR according to the FSA have stuck to their terms and conditions in the mortgage contract, despite what they have done being unethical the FSA don't think that they have broken any rules or regs.

However i don't see it like that. When i took out this loan i took it out in good faith, with a potential option when the deal ended to take out another deal with them. This is how they sold this mortgage to my broker, and how he sold it to me. As all mortgage companies do. They expect you to trust them.
However they have gone against what they tried to sell me, in my eyes they have miss-sold me a product. I was never told that NR would not provide its existing customers with a new product when my deal ends, nor that the company i was with would stab its loyal customers in the back. If i had known that when i took out my mortgage 2 years ago, I would have gone with a different company. I think it should be made law that within the terms and conditions of a mortgage contract the lender should be made to offer its existing customers a competitive product. Not help them to get repossessed.

Can anyone help with this fight???

I am going to start a new web site regarding this matter and other issues i have within this country, I'm calling it www.mr-money.co.uk especially regarding developers of NEW Build. Once its up and running i will publish it in the Manchester Evening News it should take me about 2- 3 months as im busy with work and family life. Please look out for it, as i will need your support to try to change this country and the way its run. I'm not just a grumpy guts, in fact I've had a lot of bad luck over the past few years and don't wish my experiences upon others. Hence id like to try and do something about it.

Thank you for reading my post.