Overdraft charges: HSBC and Lloyds TSB are being nice!

by Money Doctor Monday 10 September, 2007

Overdrafts...penalty charges...high street banks.

We bet you all roll your eyes when you hear those phrases don't you?

But this time we actually have some (relatively) good news to share with you all!

Firstly, Lloyds TSB has just announced that it is going to cut (yes cut!) its charges for unauthorised overdrafts!

They are one of the eight banks facing a High Court test case next year, and have decided to introduce the charges with effect from on 2 November.

Due to the continuing customer revolt against them and other leading banks, Lloyds will also cut its interest rates for unauthorised borrowing by about a third as well as lowering charges for going into the red and bouncing cheques.

Earlier this year, Lloyds TSB revealed that it had had to refund £36million of bank penalty charges to customers in the first half of 2007.

Lloyds TSB said, however, that its decision to reduce the cost of running into the red for its current account holders was simply a response to consumer feedback.

Ian Larkin of Lloyds TSB said "We want to help our customers avoid accidentally slipping into the red and are giving them the tools to do just that. We understand that it can sometimes be difficult for customers to keep tabs on their account and we want to make it easier," he said.

Of course, the cynics amongst you would say that it of course it's not an attempt to anticipate the outcome of next year's test case with the Office of Fair Trading, and that it all happens to be just good timing!

So what is Lloyds TSB going to be charging?

  • Instead of charging customers £30 a day if they go into the red without permission, the bank will now charge £15 a month and then between £6 and £20 a day on a sliding scale, according to the size of the overdraft.
  • Its charge for bouncing a cheque, standing order, or direct debit is going down from £35 to £20.
  • And the interest rate applied to the unauthorised borrowing will be cut by about a third to bring it into line with the bank's interest rate for authorised borrowing.
  • The bank believes that most of its customers who go into the red do so accidentally. So any customer in this position will be given until 3.30 pm that day to get in contact with the bank and make up the shortfall, thus avoiding any charges at all.
  • To help them do this the bank is offering an extra text message service, which will alert you if you are within £50 of their overdraft limit, or if you have actually gone over it.
"Customers who do accidentally go over their limit, will be better off as they have the chance to top up their account and get themselves back on track," said Mr Larkin.

The move by Lloyds TSB was greeted with scepticism (unsurprisingly!) by the Consumer Action Group (CAG), which has been leading the customer revolt against bank charges.

Marc Gander of the CAG said the revised charges were still excessive. "I think they are still well over the top," he said. "On the basis that the real cost of sending a letter or bouncing a cheque is about £2.00, then the mark-up is still very high."

Another bank trying to win over its customers with regard to the bank penalty charges sage is the HSBC!

They have announced that their cash machines are to show warnings to you if your cash withdrawal threatens to take you over your overdraft limit!

"More than 95% of HSBC cash withdrawals are now made at ATMs and while you can already check your account balance before you make a withdrawal, few people do," said Joe Garner of HSBC.

"We believe that alerting customers at this point will enable them to make an informed choice about whether to proceed."

But, because life is never that simple or easy, if you are not an HSBC customer, then you won't get a warning when using the ATM as HSBC say that they have no access to your overdraft details!

The warning message comes into force at 3,500 HSBC cash machines on 1 October. The exact wording of the message that will be shown on the screen of the ATMs has yet to be decided (but perhaps you could make a few suggestions in the comments below?!)

The current HSBC charges mean that any withdrawal of more than £25 that breaches an overdraft limit imposes a charge of £25 on you. Withdrawals of more than £10 and up to £25 will be charged at the value of the withdrawal and there will be no more than one overdraft charge each day.

HSBC says that in line with its existing policy, there will be no charge at all if the unauthorized borrowing amounts to £10 or less per day, if it is the first time in six months that an overdraft limit has been breached, or if extra money is paid into the account by the end of the day to cover the withdrawal.

So, they may be small, but at least the steps that HSBC and Lloyds TSB are taking over penalty charges and overdrafts, are heading in the right direction!

Now, if we can just persuade the other big banks to follow suit...

Petition Gordon Brown about bank penalty charges!

Categories for this post: Banking

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Comments

andy cope says:

Tuesday 11 September, 2007 / 16:09

Hi there
As with lots of you all i am trying to resolve the bank charges issue with my bank - Lloyds ! They have told me although they have offered a settlement figure , they are putting the offer on hold pending the outcome of this test case. Any ideas on how to hurry them up as i don't fancy waiting until next year to get it sorted ? Your thoughts or advice is appreciated. thanks Andy cope

m williams says:

Tuesday 11 September, 2007 / 17:09

send them letter stating you are now charging intrest and will be adding penalty charges for late payment. Oh and charge for the letters you send and keep sending them. As this is banking practice.

diane says:

Tuesday 11 September, 2007 / 18:09

days before the bank charges was put 'on hold' while things went through the courts Halifax paid my gesture of goodwill (as Halifax called it) into my account stating to myself that just to accept the offer i would not have to do anything, then within aweek or so they sent me another letter asking if i was accepting or declining the offer & i have 2 months to reply, if they did not hear from me after that time Halifax said they would take the money back from my account. I would just like to make you aware that even when they pay you out they will try & trick you, Please read any letters you have properly so you do not lose your money, I have on the other hand sent the reply to them with a complaint that they can not state one way then state another, this is not good practise or good customer service. I am awaiting their reply.

Marc Stow says:

Wednesday 12 September, 2007 / 10:09

Hi
We have banked with HSBC for over 10 years. We have gone slightly over our overdraft almost every month without charge. Then this month they charged us a lump sum of ?83 in one go saying they have totalled up the charges rather than tell each time, meaning after one charge we were not told anything so could not react. We have savings with them so a simple money transfer would solve everything, if they just told us!!!!!!

Robert Saddington says:

Wednesday 12 September, 2007 / 12:09

Thank you to all at money hospital for the priceless information and advice regarding reclaiming bank penalty charges. I accepted a 'goodwill gesture' from Barclay's bank and recieved almost ?1200 which was credited to my account just prior to payments being placed on hold whilst the test case is being conducted. Throughout the process Barclay's acted very professionally and I could not fault the way in which my claim was delt with. Thank you once again for all the help you have provided money hospital!!

Yvonne Peart says:

Wednesday 12 September, 2007 / 13:09

I have received payment as a good will gesture, meaning that Halifax has not paid me for the full amount of bank charges requested.
Can l still proceed for the rest of the money after the OFT have investigated?

Roger Welch says:

Wednesday 12 September, 2007 / 14:09

Maybe the warning could read "Please continue this transaction so we can rip you off" ?????????????

Tina Santos says:

Friday 14 September, 2007 / 15:09

I have made a claim for bank charges from Abbey but they said this is on hold untill next year
is there anything I can do to get this money back and what about the interest on this can I charge them and at what % thank You

Wendy Irving says:

Friday 21 September, 2007 / 17:09

What happens to all of us who have been in hibernation for the last 12 months and have not requested repayment of our bank charges. Are we too late to join this club?

Junior Gayle says:

Monday 24 September, 2007 / 10:09

I would like to say that I have been banking with HSBC for two yers. Everytime I reach my overdraft limit they never tell you that charges are been applied till two months later , this is never explained on your recent bank statement so you don't know in effect when your been hit with charges. Sometimes they will not charge you 25 a day if you go over your limit, but going down the line they start adding charges with out your say. They need to pull their fingers out and start coughing up and I am sure I am not the only one in the same boat.

ron says:

Wednesday 17 October, 2007 / 01:10

YEAH THE WARNING ON THE ATM SHOULD READ.
"WARNING YOU ARE ABOUT TO GET MUGGED!, NOT BY THE HOODIE BEHIND YOU STUPID, BY US!
THANK YOU FOR YOUR BUSINESS"

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