Street collectors: good for charity or just annoying?

by Money Doctor Thursday 13 September, 2007

In the words of Smashie and Nicey many of us like to do our bit for "chairidee"!

Did you know that we donated £8.9 billion to charities between 2005 and 2006? Clearly we are a generous bunch here in the UK!

28 million of us here in the UK like to give money to charity and there are many ways to do it; a cash donation, a regular payment by direct debit or even setting up a fundraising page on www.justgiving.com for a specific project.

Perhaps you even signed a charity donation form after you were stopped/accosted* in the street by a "chugger"? (* you decide how you would describe it!)

Yes the "chugger"; the term means "charity mugger" and refers to one of those people who stands in the street with a big brightly-coloured bib and quite possibly a clipboard soliciting donations to the Feline Liberation Army or some other worthy cause!

Chuggers are just another one of the myriad ways of collecting money for charity although they seem to be the most controversial and annoying!

They came to Britain from Austria in 1997 and Greenpeace was one of the first charities to employ chuggers, and they are now a common sight in many of our towns and cities (much like pigeons are...)

But are chuggers really such a pain in the proverbial? Let be honest, they are only trying to raise money for charity (which is always a good thing!).

But it seems that face-to-face fundraisers, (as they describe themselves) get our goat for two very good reasons:

First, that they do that most un-British of things: step right up into our body space without invitation, often when we're busy. The fact that they are all quite young, bright and breezy and look like they have just come back from a years trekking in Peru makes them especially irritating.

Put simply, lots of us don't want to be stopped in the street by a complete stranger, whether or not they work for a charity.

It normally takes quite a lot of self control for most of us not to administer a rugby hand off or beat them with our umbrella/bag/copy of Metro...

Secondly street teams are usually employed by professional fundraising companies. The charity pays a flat fee to the firm (typically about £70) for each supporter they sign up. Some people therefore worry that their donation goes to the fundraising company and not the charity.

But to be fair and to put things in context, the concerns are understandable, but not entirely justified!

Yes, it's true the charity you sign up for might not get much in the first year, or even the second, because your donation will be swallowed by your recruitment costs.

But over time the benefits of the chuggers come through for the charity, so rest easy as it means the pandas/whales/ruffed lemurs will be well taken care of!

For those of us in the urban jungle that are forced to beat our way through the chuggers lying in the deep grass on the way to work every morning, we need to take the art of chugger dodging seriously!

We should always prepare ourselves before entering the theatre of war. And here is how we do it:

  • Maintain a brisk and purposeful walking pace
  • Equip yourself with emergency diversionary tools; i.e. a mobile phone, newspaper, a tiger on a lead...
  • Do not under any circumstances make eye contact with the enemy (not even if the chugger is very pleasing to the eye)
  • In the last resort, try an escape route; a passing bus, your bicycle, dodging into Laura Ashley...
But are chuggers really that bad? Why not share your thoughts in the comments?

Alternatively, why not dodge the chuggers on the 'Chugger Chase' online game?!

Charity Facts, an organization that collects information on charities, reckons that face-to-face fundraising like that done by chuggers brings in about £5 for every £1 spent. Gifts are also usually made under the Government's Gift Aid scheme, so the Treasury tops-up donations with an extra 28p for every £1 (so they are doing something useful for a change!)

But because of the controversy of chuggers, many charities are pulling away from using chuggers and there is also a more pragmatic reason: between 10% and 40% of people cancel their direct debit or standing order within the first year.

We might have qualms about some of the more aggressive forms of fundraising like chuggers but they tend to be more profitable than mailshots or raffles. They also tend to be cheaper than TV or newspaper advertising and less labour intensive than big events.

Online fundraising is relatively new, but is growing popular with many of you as the bigger charities can take a secure donation from a credit or debit card online, while smaller organisations can employ an agency to collect the funds, such as Justgiving or Givenow.

So, we may find it hard to walk down the street without being besieged by fluorescent bibbed do-gooders, but its worth looking past the bad press that chuggers get and look at the charities they are raising money for!

That is the whole point after all!

'Can you spare five minutes for charity?'

Categories for this post: More Money Stuff

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Comments

Rob Lewis says:

Friday 14 September, 2007 / 11:09

I'm not sure it's chuggers themselves that are bad, it's the number of them that I find so annoying. I don't mind walking past 1 and letting them know I'm not interested, but having to do it every 3 paces gets a bit annoying. It turns a walk in the high street into a slalom event.

I find that having a Gregg's pasty shoved in your mouth generally keeps them away though.

vrinko aspel says:

Friday 14 September, 2007 / 12:09

?8.9 billion sounds a lot, but is that more or less as a percentage of our average income than before?

As for the ?70, is that true? So if I sign up for ?3 a month plus Gift Aid, it's effectively 18 months before any of my support benefits the charity?

If anyone has worked in this business on either side then it would be interesting to know.

marktristan says:

Friday 14 September, 2007 / 12:09

My main gripe with street canvassers is their inability to answer questions (sincere, not quibbling) about the charity's actual work -- who they help, how, where, what they do. With so many causes available, you inevitably have to select, right? Unfortunately, from the canvasser's point of view, each passer by represents a "now or never" opportunity. They don't tend to be informed in any depth about the actual cause. At best, you'll get a leaflet to read later.

Peter says:

Friday 14 September, 2007 / 14:09

However worthy the charity, surely giving personal data to strangers in the street is a bad idea! Ever heard of identity theft?

I politely explain this immutable position to chuggers and request information about the charity so that I can make a donation when I get home. They never carry a useful card or leaflet, so their efforts go unrewarded. In the meantime my Charities Aid Foundation account enables me to contribute regularly to the charities that I actively want to support.

Catherine Karreci says:

Friday 14 September, 2007 / 15:09

I was pushing my baby in a pram and was accosted by a bloke saying "you have a baby - you will give? - I am collecting for special care baby unit and as you have a baby you will give" I replied that as my baby WAS 2lb 2oz and was born 13 weeks early I knew all about special care and my family have donated hundreds to them in thanks for our baby being saved but that I OBJECTED to him telling me that as I was a person with a baby I should give - cheeky swine!!!

Denis Menace says:

Friday 14 September, 2007 / 17:09

I never give money to charity. They are using money on their luxury life only. It's business, nobody will work for free. Nice idea though.

I'd better give money directly to the person who needs it rather than any charity.

Ones i refused to give money to the charity because i was busy to talk to them. Do you know that they answer? The answer was "I do not need your time i need your money". Since then i never
give money to charity.

I hope you will agree with me.

Thanks.

Anik says:

Saturday 15 September, 2007 / 17:09

I feel a bit weary of giving money to "chuggers" since I gave one 50p and he asked me for a mininmum of £1!

Another thing, charities take out wages and cost and lunch and give whats left over to the needy. Now I just give it to someone who I see in a subway or looks like they need it.

Thanks

Michaela says:

Sunday 16 September, 2007 / 16:09

I avoid them like the plague, as they always accost me when I am actually in a hurry. Whats worse is I've actually had chuggers come to the door. I resent the fact these people get paid out of the charities money to get yours.
I don't like the emotive ads on TV either. There are so many worthy, but smaller charities that can not afford to raise money like this. They miss out.

Jan Stringer says:

Sunday 16 September, 2007 / 20:09

I really resent these people. I guess part of it is that, yes, they are invading my space and always seem to catch me when I am genuinely hurrying somewhere. However I do have some bona fide gripes with them. I once rejected a request to stop and speak to someone canvassing on behalf of the RNLI - as I hurried past and said no thank you, this smug young man shouted after me "let's hope you don't need them one day"! I was horrified. Another time I made the mistake of responding to a request for "two minutes of your time" and was subjected to what felt like an interrogation after stating that I already donated to two charities each month (it's only one now, but was two at the time). He questioned me about which charities they were, what they did etc., he clearly didn't believe me. I very much resented having to justify the fact that I had rejected his sales pitch. It is my choice which charities I donate to and I do not have to explain my decisions to anyone else.

I have no time for them now at all and will not even stop and talk to them any more. They should get themselves a proper job.

Jan, Hailsham.

Edi says:

Monday 17 September, 2007 / 11:09

I simply won't be accosted in the street! I give to Cancer Charity each month, I always buy the Pink (or Blue which I have'nt bought yet!)little badges for Breast Cancer, having lost a couple of friends this last couple of years 9& FIND IT EVEN MORE IMPORTANT!)but I must have almost all of them since it ever started! That is my choice & I envariably give to the Blind, plus the Firemen and I know we should'nt have to give money to these charities or causes but they must need help otherwise they surely would'nt be out there!? After all, who in their right mind want's to stand out there trying to collect money, getting ignored and maybe even abused, don't think so! A lot of these people do good work with a good heart so, they surely deserve something don't they? & A LITTLE RESPECT...

Clive, Liverpool says:

Thursday 20 September, 2007 / 07:09

Its not the chuggers it is the clothing collections and people who stand in supermarkets with buckets collecting cash. Often as little as 10p in every £1.00 is all the charity receives but because it is cash it is very difficult to prove. The Charity Commission know how much an average supermarket collection can make but, because it iscash, have difficulty doing anything about the collectors.
Tesco now book through a central office who check the credentials of the charity and then the accounts. Many ASDA supermarkets only allow one collection day per month and the charity can only collect once per year.
It is worth asking the collector exactly what the money goes to and who they are before giving - but then if they are collecting in the street and lie about the amount going to charity they will lie about the rest.
With clothing collections check if the collector is registered with the local council; recycling has to be registered and door to door collections and collectors licenced. Most collections just put money in the company's pocket and the charity see nothing also all the commects like - 'if there is no charity number it is not a charity' - is correct but often the charity do not know about the collection or do not receive anything like the amount of money they are supposed to receive. Better to take the clothes top a charity shop or, if thast is not possible, at least check out the charity and its licence.

patience says:

Tuesday 24 June, 2008 / 20:30

I just do not like being approached for charity. Heard too many stories about where the money really goes. If I know someone in need, then I might choose to help in some way or another. But hate feeling I'm being emotionally coerced to give.

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